Privacy Policy
# Privacy Policy for Bizbang
Last Updated: October 4, 2026
Welcome to Bizbang (accessible via https://bizbang.ai and associated subdomains), operated by Nebusoft Solutions. We are committed to protecting your privacy and ensuring the security of your business and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, website, and our WhatsApp Business Cloud API integration solutions. By accessing or using Bizbang, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide our multi-tenant WhatsApp Business Cloud API distribution services and Odoo CRM integrations, we collect several types of information:
* Account Registration & Contact Information: Name, business email address, phone number, company name, billing details, and country of operation when you sign up for a Bizbang B2B Portal account.
* Meta & WhatsApp Integration Data: When you utilize Meta's Embedded Signup flow on our website to link your WhatsApp Business Account (WABA), we collect and store necessary ecosystem identifiers provided securely by Meta via API tokens, including:
* WhatsApp Business Account ID (WABA ID)
* Phone Number ID(s)
* System User Access Tokens / Delegated permissions
* Display Names and phone numbers associated with your business profiles
* Message and Transactional Data: To deliver marketing, routing, and automation features integrated with your CRM (e.g., Odoo), our platform processes incoming and outbound message payloads, text contents, media metadata, message statuses (sent, delivered, read), and interaction timestamps.
* Usage & Device Data: IP addresses, browser types, device information, operating system data, and standard logging parameters collected during your interaction with our dashboard.
2. How We Use Your Information
Bizbang uses the collected data strictly to run, optimize, and support our business software tools, specifically to:
* Set up, operate, and maintain your custom WhatsApp Business Cloud API routing instance.
* Synchronize communication logs, webhooks, and client interactions with your linked Odoo CRM system.
* Provide automated marketing triggers, template distribution capabilities, and interactive chat flows.
* Authenticate your access, process subscription billing, and fulfill technical customer support requests.
* Comply with statutory legal obligations and enforce our Terms and Conditions.
3. Data Processing and Meta Platforms API Compliance
As an independent Tech Provider facilitating access to the WhatsApp Business Platform:
* Separation of Tenant Data: Your clients' business data and communication logs are sandboxed and routed dynamically using unique identifiers. We do not conflate or expose data across different business portfolios.
* Adherence to Meta Developer Policies: Our collection, storage, and processing of Meta tokens, WABA credentials, and phone identifiers strictly adhere to the Meta Developer Policies and WhatsApp Business Terms of Service.
* Data Retention: Message payloads hitting our multi-tenant webhook endpoint are processed instantly and passed directly to your Odoo installation. We retain historical messaging data on our intermediary infrastructure only for the duration required to ensure system delivery stability, troubleshooting logs, or as dictated by your specific subscription settings.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your business or personal data to third parties. We share information only in the following contexts:
* Meta Platforms, Inc.: Necessary tokens and registration handshakes are shared directly through secure API connections to provision your account during the Embedded Signup flow.
* Your Third-Party Systems: Data is shared directly with your specific destination instances (such as your configured Odoo CRM instance via authenticated API webhooks).
* Service Providers: Trusted infrastructure, database hosting providers, and payment processors who operate under strict confidentiality contracts.
* Legal Requirements: If required by law, subpoena, or government enforcement regulations to protect safety, property, and corporate rights.
5. Data Security
We implement enterprise-grade technical and organizational security protocols to protect your access tokens, client communications, and corporate credentials. This includes SSL/TLS encryption for all data in transit, token isolation, secure database sandboxing, and periodic access audits. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
6. User Rights and Data Deletion
You retain full control over your information. Depending on your jurisdiction, you have the right to access, rectify, or request the absolute deletion of your data.
* Disconnecting Services: You can revoke our access to your WhatsApp Business Account at any time directly through your Meta Business Manager configuration or within the Bizbang console dashboard.
* Data Deletion Request: To permanently delete your profile, account data, or stored WhatsApp API configurations from our servers, you may submit an explicit request through our Data Delete or Contact Us forms on our portal, or email us at support@bizbang.ai. We will fulfill legitimate requests within standard statutory timelines.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to align with platform updates or regulatory shifts. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top.
8. Contact Us
If you have any questions or operational feedback regarding this Privacy Policy or our integration methods, please reach out to us:
* Company Name: Nebusoft Solutions
* Website: [Bizbang B2B Solutions](https://bizbang.ai)
* Support Helpline: +91 85919 97989
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing support@bizbang.ai, calling +91 8591997989, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.